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How We Work
WE ARE RESPONSIVE & RELIABLE
We keep abreast of the latest technologies
so you can be confident in having the best IT provider in the market.
WE MAKE IT EASY, QUICK & PAINLESS
We understand that IT needs to work for business to happen. And there is always an urgency.
So we do everything we can to simplify and speed up the solutions process for our clients. Here’s how we do it.
Our 3-Step Support Process
Step 1 – Raise It. We make it easy by offering our clients 3 ways of raising tickets – client portal, email, or call us.
Step 3 – Resolve It. Once we get the go-ahead (which often happens at Step 1 – the first phone call), we fix it and let the client know the minute it has been resolved.
Step 2 – Scope It. We dive into the problem to scope it out in more detail and immediately give our clients an indication of the parameters – complexity, resolution timeline and budget.
SOLID TRACK RECORD
For over 20 years, we have prioritised being available and responsive.
We proud of our consistently high delivery standards.
