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How We Work
WE ARE RESPONSIVE & RELIABLE
We keep abreast of the latest technologies
so you can be confident in having the best IT provider in the market.
WE MAKE IT EASY, QUICK & PAINLESS
We understand that IT needs to work for business to happen. And there is always an urgency.
So we do everything we can to simplify and speed up the solutions process for our clients. Here’s how we do it.
Our 3-Step Support Process
Step 1 – Raise It. We make it easy by offering our clients 3 ways of raising tickets – client portal, email, or call us.
Step 3 – Resolve It. Once we get the go-ahead (which often happens at Step 1 – the first phone call), we fix it and let the client know the minute it has been resolved.
Step 2 – Scope It. We dive into the problem to scope it out in more detail and immediately give our clients an indication of the parameters – complexity, resolution timeline and budget.
SOLID TRACK RECORD
For over 20 years, we have prioritised being available and responsive.
We proud of our consistently high delivery standards.
20
Years
+
60
AVG WAIT TIME
to talk to a tech
81%
TICKETS CLOSED
within 24 hours
08
AVG RESPONSE TIME
to email tickets
98%
CLIENTS
have referred us on
FREQUENTLY ASKED QUESTIONS
Do you offer email and data recovery services?
Do you offer data migration services?
Yes
Do you offer email migration services?
With BlueShield, you’ll have access to an experienced ICT partner that is driven to assist your organisation get the most out of your cloud subscriptions. Be it Microsoft 365 or Google or any cloud hosted email provider, Blueshield can assist in planning, moving to, or optimising the messaging environment.
Which is better, Microsoft or Google Workspace?
Both Microsoft365 and exchange online interacts fluidly with the program Microsoft Outlook.
