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WE MAKE IT EASY, QUICK & PAINLESS
We understand that IT needs to work for business to happen. And there is always an urgency.
So we do everything we can to simplify and speed up the solutions process for our clients. Here’s how we do it.
Our 3-Step Support Process
Step 1 – Raise It. We make it easy by offering our clients 3 ways of raising tickets – client portal, email, or call us.
Step 3 – Resolve It. Once we get the go-ahead (which often happens at Step 1 – the first phone call), we fix it and let the client know the minute it has been resolved.
Step 2 – Scope It. We dive into the problem to scope it out in more detail and immediately give our clients an indication of the parameters – complexity, resolution timeline and budget.
SOLID TRACK RECORD
For over 20 years, we have prioritised being available and responsive.
We proud of our consistently high delivery standards.
20
Years
+
60
AVG WAIT TIME
to talk to a tech
81%
TICKETS CLOSED
within 24 hours
08
AVG RESPONSE TIME
to email tickets
98%
CLIENTS
have referred us on
FREQUENTLY ASKED QUESTIONS
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Can I insure my data from theft and loss?Though Blueshield does not insure data, as an ISO rated company Blueshield can work with any insurer to make sure your data’s security meets their standards and remains compliant to their policies.
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Have BlueShield’s protected clients had security breaches before?No client adhering to Blueshield’s advice and recommendations has had a security breach. Blueshield is consistent in the task of letting the appropriate personnel know when a client requests a change that opens up a security vulnerability or through inaction in letting a vulnerability persist.
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I’m currently not a client, is BlueShield still able to help with backup and recovery?"Yes – Blueshield is often able help an unfamiliar company recover from a disaster when their previous IT provider has been absent or have left behind no functional backups or obscure recovery solutions.
