Comprehensive Network Operations, IT Infrastructure and Remote Support.
Managed IT Services – Proactive in every approach.
Managed IT services is the proactive maintenance of the IT environment in order to maintain 24/7 uptime. Since technology involves systems and as well known, systems may fail, there comes the need for regular maintenance. Outsourced IT services can just work well for you. The products include servers, routers, switches, personal computers, software and storage. Event log monitoring does help a company to get much from the IT infrastructure. Capacity planning and software updates cannot be left behind. Managed services are upfront in dealing with email and network problems, network connectivity issues, data backups, pc failures, server hardware, website issues and virus cleaning and protection.
BlueShield Managed IT Services are designed to extend and automate your ICT service needs. 24×7 assets monitoring and proactive maintenance approach will reduce your ICT budget significantly. Ask us how you can save on your annual support and maintenance costs.
BlueShield Managed IT Services Features
MIS – A Complete, Cost effective and Flexible solutions for your IT needs.
BlueShield Managed Services are capped, fixed-fee, tailored to your ICT infrastructure requirements to keep your environment running the way you need it.
BlueShield Managed IT services – Benefits
MIS – keeping your people and business productive.
How BlueShield Technology delivers managed IT services?
MIS – we ensure reliability and stability of your IT assets.
BlueShield technology is built on the basis that management of IT services for businesses is not same as a “do it yourself” issue. Therefore, it is essential for businesses to get a vendor like BlueShield for all your IT needs. With BlueShield, you are guaranteed to get what you need. Our services are reliable, of quality and timely.
MIS – In Action
A ticket will be logged in at the BlueShield support contact center with all details of the problems and any supportive information. Tier-1 troubleshooting is done to see if there will be a quick fixing of the problem. A ticket number will be raised for the problem and this can be used later if the problem arises.The support team is armed with remote support tools in order to gather information of client’s problem in addition to information given by the client himself. If the problem is beyond Tier-1, it is escalated to Tier-2, where it will be picked up by our support engineers to perform further troubleshooting and resolutions or where applicable on-site visits. Here also, all works performed are recorded against the ticket, and engineers work towards effective resolutions with any future recommendations.
What makes BlueShield stands out?
BlueShield MIS – Virtual Extension to your IT staff
In addition to making sure your application and network is operating at peak levels, our team has a World Class organized Remote Support & Helpdesk service centre that excels in providing Tier-1 support for end user, complementing your internal IT staff’s capabilities while offloading basic support issues to our highly trained and certified engineers and technicians . BlueShield provides multiple ways of registering service request by telephone, email and remote support for industry standard or customized applications, “how-to” questions, and hardware level issues.If need be, technical teams may be send to the site and rectify the problem physically.
What to do next?
For more information, please give our technical team an obligation free call at 1300856525 or Contact our Support Center
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