Unified Communication

Efficient IP telephony & Unified communication with CISCO gear

BlueShield is excited to announce the addition of Cisco IP Telephony into our Product suite.

Whether your company has 5 or 1000 plus employee’s, IT Switch can provide a complete communications solution comprising of Voice, Data, Cisco hardware, installation, training and proactive support and maintenance.

“Businesses of all sizes are realizing that in today’s competitive market old PABX/key systems just don’t cut it anymore and are now looking to IP Telephony to provide them with more functionality, increased productivity, cost savings and a smarter way to communicate.”

To learn how IP Telephony can empower your business please call 1300 85 65 25 for a free consultation with one of our Cisco Pre-Sales Engineers.

CISCO Systems

Cisco is the largest supplier of IP communications equipment in the world, supplying equipment to more than 60% of the fortune 500 companies. In Australia a large percentage of enterprise businesses including all four major banks and government rely on a Cisco IP solution.

How does this benefit your organization? By choosing Cisco equipment you are investing in technology used by larger organizations, and one which provides many features and functionality that are not available in other entry level systems and traditional non-IP based phone systems.

Why Upgrade to IP Tel?

IP telephony solutions unify voice, video, data, and mobile applications on fixed and mobile networks enabling users to easily communicate in any workspace using any media, device, or operating system. Using the network as the platform, IP telephony solutions help organizations of all sizes realize greater security, resilience, and scalability in addition to the inherent benefits of using a converged network for transport and interconnection.


Cisco Unified Call Connectors:

Stop wasting time on the phone. With Cisco Unified Call Connectors, information about who is calling and their relationship to your company automatically appears on the computer screen of any employee, by integrating with business operating systems such as Microsoft Outlook, Microsoft CRM, Salesforce etc…

Video Advantage:

Cisco Unified Video Advantage (formerly Cisco VT Advantage) adds video to your communications experience by providing video telephony functionality to Cisco Unified IP phones (7900 series, and Cisco IP Communicator softphone application). With Cisco Unified Video Advantage, video telephony is now just a phone call.

Cisco IP Communicator (Softphone):

Cisco IP Communicator—a software-based application that delivers enhanced telephony support through the PC—is designed to meet diverse customer needs by serving as a supplemental telephone when traveling, a telecommuting device, or as a primary desktop telephone. With Cisco IP Communicator, remote users do not just take their office extension with them; they also enjoy access to the same familiar phone services that they have in the office.

Contact Centre Express:

Improve operational efficiency, reduce business costs, and improve customer response with Cisco Unified Contact Center Express. Designed for mid market, enterprise branch, or corporate departments requiring a sophisticated customer interaction management solution for 10 to 300 agents, this solution is easy to deploy, easy to use, secure, virtual, and highly available. It: And much much more…

Pick up a phone that is as smart as a computer but as easy to use as well, a phone. Cisco Unified IP Phones 7900 Series makes your employees more productive by opening up new capabilities that give employees voice and data communications wherever they go.


Cisco Unified IP Phones 7900 Series supports:

  • Voice and data together: Integrated communications right on the phone lets employees leave voicemail that colleagues can access via their computers—even see when colleagues are on the phone.
  • New applications: Run new productivity-enhancing applications right on your phone, including time-and-attendance, billing, and other telephony-based tools.
  • Traditional phone features: Employees can still take advantage of access to multiple lines, call-forwarding, call rollover, and audio conferencing.
  • Network-compatibility: When configured to do so, your Cisco network can automatically recognize these phones when they are plugged into your network, eliminating the cost and complexity of adding or moving phones. These phones retain the communications capabilities your employees use every day—and add new ones that helps increase their ability to collaborate. Thanks to network integration, the phones are easy to install, manage, and update.


BlueShield work very closely with Cisco’s Largest Australian IP Telephony partner with more SMB customers Australia wide than any other Through our Partner we provide a complete communications solution comprising of Voice, Data, Cisco Hardware, Support and Maintenance, deployment and training. If you would like to see a Return On Investment based proposal for your business please call 1300 85 65 25

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